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At Super B, we prioritize customer satisfaction by offering a transparent and reliable warranty and returns process. Our team ensures that all claims are handled efficiently, with clear communication and a commitment to resolving issues promptly.
Super B stands behind the quality of its products with a dependable warranty, ensuring customer satisfaction and product reliability. Our warranty is governed by the General Terms and Conditions of Sale, providing clear guidelines and support to address any concerns with confidence.
For the Epsilon and Nomia battery series, we offer an extended warranty to 5 years. If you want to register to see if your battery is suitable for this extension, please register your product.
Returning goods is done by means of an RMA (Returned Material Authorisation) request. You do this simply by e-mailing us or contact us via our dedicated support portal. In the RMA request, the product, serial number(s) and number of items is specified. After your request, we will send you a ticket number and one of our application engineers will check the data. If this is approved, you will receive an RMA form which must be included with the return delivery. Only after approval may a product be returned to us!
You request an RMA if:
Please note that approving an RMA request is separate from granting product warranty. Should a product be reported as being in warranty, but it turns out to be out of warranty based on the purchase date or type of damage, investigation costs may be charged.
Via the customer portal or via e-mail, you request an RMA number. The request contains the following details:
Allocation of a ticket number
When a request has been made you will receive a ticket number. This will be confirmed by e-mail. However, this is not yet an approval for the return of material.
RMA approval
After receiving the RMA request, an application engineer checks the data. When everything is in order, he or she approves the request. You will then receive an e-mail with shipping or delivery instructions. If the application is incomplete, we will contact you for more information.
Shipping or delivery
When your RMA request has been approved, the item may be sent to us, or it may be delivered to our goods reception.
Repair or replacement
After receiving the item, we first check it for physical damage. It is then tested for performance and the test data analysed. Based on the root cause, we decide whether it meets the warranty conditions. If the defect is repairable by repair, you will receive a notification by e-mail. If it cannot be repaired, we will offer you a replacement article. In both cases (repair or replacement), the commercial value depends on the outcome of the root cause.
Return or collection
After the item is repaired or replaced, you will be notified. Depending on your preference, we will then send it back or you can pick it up.
